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What is the e-Oscar Method of Investigation

what is e-oscar investigation,e-oscarThe e-Oscar method of investigating credit disputes may be the reason your credit dispute was verified as being accurate when you are positive a mistake has occurred. Credit reporting agencies (CRAs) have created an automated computerized system of dealing with consumer credit disputes.

The e-OSCAR (the Online Solution for Complete and Accurate Reporting) began in 1993 and is owned by 4 companies – Equifax, Experian, Innovis, and TransUnion. The e-OSCAR system enables Experian, Transunion, Equifax, and other consumer reporting agencies to create and respond to consumer credit history disputes automatically, without conducting any real investigation.

The e-Oscar method of investigation converts consumer disputes into a two or three digit code. It eliminates the consumer reporting agencies’ responsibility to conduct actual dispute investigations in compliance with the Fair Credit Reporting Act (FCRA).

The consumer selects one or two reason codes from a list of 29 different codes that characterize the nature of the dispute. The e-Oscar system is utilized even when consumers send in detailed disputes, with supporting documents. The dispute is broken down into a simple code and sent to the original creditor to verify the code. The furnisher of information fails their duty to investigate as they simply verify the code as accurate or inaccurate.

Consumer Dispute Verification Form

The CRAs use a form called Consumer Dispute Verification (CDV) to communicate disputes to data furnishers. Data furnishers can be original creditors, debt collectors or any other entity that reports information to your credit files. The automated version of the form is called Automated Consumer Dispute Verification (ACDV). The process by which the credit bureaus open an investigation with the original creditor or furnisher of the information is by transmitting the ACDV via the e-Oscar system.

How E-Oscar Works

  • The CRA receives a dispute letter from the consumer.
  • The CRA employee reads the letter and selects a dispute code from among several specific codes offered by the e-Oscar system.
  • The ACDV transmitted to the data furnisher consists of consumer identifying information; the e-Oscar code(s) summarizing the consumer’s dispute and in some cases a one or two line narrative to supplement the dispute code.

Why e-Oscar is Problematic

Consumer credit disputes can be unique and complex. Many dispute letters are accompanied by supporting documents and proof which is imperative to getting an error corrected. The e-Oscar method of investigation reduces often detailed credit disputes to a two or three digit code by an overworked, time constricted credit bureau employee. It is totally in their discretion what code best describes the dispute.

The e-Oscar code is transmitted to the data furnisher and no supporting documentation that may have been submitted by the consumer is sent. That supporting documentation is crucial to correcting errors. It is often conclusive proof that an error has occurred; and, that error should be corrected or deleted. This practice is a direct violation of the Fair Credit Reporting Act. No real investigation was ever conducted.

To make matters worse, out of the 29 possible codes the credit bureaus can use, they end up using the same 4 codes for “nearly 90% of all disputes.” The percentage breakdown of commonly used codes looks like this:

  • Not his/hers 30.5%
  • Disputes present/previous Account Status/History 21.2%
  • Claims Inaccurate Information. Did not provide specific dispute 16.8%
  • Disputes amounts. 8.8%
  • Claims account closed by consumer. 7.0%

This information comes from written testimony before the House Committee on Financial Services regarding “Fair Credit Reporting Act: How it Functions for Consumers and the Economy” submitted by Leonard A. Bennett of Consumer Litigation Associates on June 19, 2007. See the full report here.

Results of E-Oscar Disputes

Often consumers get the results of an investigation stating the account was verified by the creditor without any details of the investigation. There is no information on who was contacted and what information was obtained to verify the account as accurate. Because of the e-Oscar system consumers get frustrated with the dispute process and sometimes give up.

But don’t you give up! Exercise your rights under FCRA, Section 611 (a)(6) and (7) and request the credit reporting agency give you the “Method of Verification.”

Changes to e-Oscar

In a December 2012 report, the Consumer Financial Protection Bureau (CFPB) reviewed how the “e-OSCAR” system did not provide a means for credit bureaus to forward to furnishers (anyone who provides information to the credit bureaus) any documents submitted by consumers.

The CFPB has been working to ensure the dispute process be improved and as a result, the “e-OSCAR” system has been upgraded so that the credit bureaus can now send furnishers any relevant dispute documents submitted by consumers. The CFPB continues to work with the credit bureaus to ensure the dispute process is improved on behalf of consumers.

As you can see credit repair can be complex and may call for several strategies, knowledge of credit laws and patience. Sometimes you have to let a professional handle your credit repair needs. Get Legal, Effective, Credit Report Repair – Call (877) 587-4574



  1. Anonymous

    June 10, 2013 at 11:42 pm

    That’s why whenever you dispute with the Credit Reporting Agency, make sure your dispute is HAND WRITTEN in a bluish font on a paper which has a bluish background. You can also use a greyscale background.


    This greatly increases your chances of getting a manual investigation rather then an automated one.


  2. Barbara

    August 19, 2011 at 5:57 pm

    Can a creditor still send you monthly statments to collect on a bill after they have sent your debit to a collection agency?

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